FAQs – Glyder

ORDER INFORMATION AND RETURNS

Of course you can! You can change items or cancel an order up until it is shipped out. If you need to make any changes please contact support@glyderapparel.com immediately. Once it has left our warehouse, we cannot edit or cancel the order. If your order has shipped, please see our returns section and contact support for a Return Authorization number.
Please reference our return section and contact support@glyderapparel.com so a customer service representative can issue a Return Authorization number.
If you purchased the product from an authorized Glyder retailer, please contact the retailer directly to handle any returns or exchanges.
While we always strive for accuracy, unfortunately mistakes sometimes happen. Please accept our sincerest apologies and contact support@glyderapparel.com for immediate assistance.
The quality of our clothing is very important to us. In the rare event that one of your items arrives damaged, we sincerely apologize and will do our best to make it right. Please send us a photo of the damage to help@glyderapparel.com for immediate assistance.

SHIPPING AND PAYMENT INFORMATION

We offer free ground shipping via USPS for all domestic orders and free shipping to Canada for orders over $175.

Alternatively, we offer Fedex Ground, Fedex 2-Day Air, Fedex Standard Overnight, USPS Priority Express and First Class International.
Absolutely! We will ship our clothing to anyone, anywhere in the world. All applicable customs and import duties, fees, taxes are the responsibility of the customer.
Yes! As soon as your order ships from our warehouse, a tracking number will be generated and sent to the email address on your account. Using this number, you can track your order on www.FedEx.com.
We do not require a signature on our packages. FedEx will deliver the package at the address provided. Some residences/businesses are located in an area where FedEx will not drop off packages. We recommend speaking to your local FedEx driver to arrange proper delivery.
Shipping costs are based on the method of shipment, your location, and the weight of the packages.
Glyder accepts Visa, Mastercard, Discover, American Express, Apple Pay, Google Pay, and Paypal.
No, at this time we cannot apply multiple discount codes to a single order.



Yes! You can login to your account on our website and search under order history to view previous orders, as well as the status of an order.
To update your account information, please contact a Customer Service Representative or log in to your account on our website.
Yes, we would love to hear from you! Please call +1 (888) 247-5443 with any questions or concerns you may have. We are available to answer calls Monday through Friday from 9AM to 5PM PST . If you need to contact us outside of those times, you may reach us via Live Chat on the website or email at support@glyderapparel.com

PRODUCT AND SIZING INFORMATION

Due to our superior 4-way stretch, our bottoms run larger than most brands. We recommend ordering bottoms one size down from what you would normally wear in other brands. However, our tops and bras run true to size. Please note that our legging length is 27", our crop length is 19 1/2" and our 7/8 length is 23".
Proper garment care is extremely important to extend the longevity of your Glyder clothing. Please read our Care Guide for proper instructions on how to wash / dry your clothing.
All of our clothing is ethically sourced to manufacturers in Vietnam, Taiwan, and Egypt.
All of our bras contain slits for cups, however cups are not included.