Shipping & Returns – Glyder

SHIPPING POLICY

FREE shipping promotions only apply to U.S. orders. International orders are not included. Shipments are processed Monday through Friday only. After your payment is verified, it may take up to 24 hours to process and ship your order. This does not include weekends or holidays. If you require Overnight or Next Day delivery, please note that we must receive your order by 12 p.m. PST. Upon delivery, if there is a problem with your order, please contact support@glyderapparel.com immediately. Glyder is not responsible for lost or stolen packages.

RETURN POLICY

If you are not satisfied with your purchase, you may return or exchange merchandise in its original condition (unworn & tags still attached) within 30 days of purchase date. Please email support@glyderapparel.com for a Return Authorization number. Sale items cannot be refunded, but can be exchanged for a different size or another item of equal or lesser value. Free return shipping on your first order*. Customer is responsible for ALL shipping costs on returns back to Glyder for additional orders. Didn't like the color or sizing? For exchanges, we'll waive the return shipping cost on items sent to you*.

If a package is sent back to Glyder HQ as “return to sender”, the customer will be notified. The customer is then responsible for the new shipping charge to resend the package. If the customer wishes to cancel the order, we will refund the amount minus the shipping charge. Any returns made without a Glyder issued Return Authorization number OR returned worn/without tags attached will not be accepted. Glyder reserves the right to reject any return and will determine action on a case by case scenario. If you receive a defective item, please contact help@glyderapparel.com so we can resolve the situation immediately.

If a refund is issued, please allow 3-5 business days for the funds to post on your account.

We will ship our clothing to anyone, anywhere in the world. All applicable customs and import duties, fees, taxes are the responsibility of the customer.


*Only valid for U.S. orders.

*Because of the outrageous savings offered with our Mystery Box, there is a FINAL SALE commitment unless you purchase Kover Return Assurance. You can add Kover Return Assurance at checkout to have the option to return our Mystery Box and receive a refund. Learn more about Kover Return Assurance below. If you do not purchase Kover Return Assurance, there are no refunds or exchanges. Can not be combined with any other promotion/discount/sale.

 

Get peace of mind while purchasing mystery boxes when you add Kover Return Assurance at checkout.

You’ll have the option to return eligible mystery boxes by adding Return Assurance at checkout. All five pieces from the mystery box must be returned together to be eligible for a refund. We’ll calculate the cost based on all eligible mystery boxes in your cart. Some exclusions will apply.

All standard return policies apply to eligible item(s).The item(s) must be new, unworn, unwashed and in the original packaging with tags attached. All five pieces from the mystery box must be returned together to be eligible for a refund.

Returns must be initiated within 30 days of the purchase date.

To initiate a return, please follow the instructions provided on Glyder Apparel’s  official Return Policy page: https://www.glyderapparel.com/pages/shipping-policy

We will deduct the standard $10 shipping fee from your refund when processing the return. We are unable to offer free shipping on eligible item(s) returned.

Return Assurance is currently only offered on orders shipping to addresses in the United States. Please note, the cost of the Return Assurance is nonrefundable.